Redmond is one of Oregon's fastest-growing cities, home to Roberts Field Airport, aerospace and manufacturing operations, a booming commercial corridor, and a rapidly expanding residential base. As Redmond businesses scale, their IT needs grow with them. Richesin Engineering delivers managed IT services built for the pace of Redmond's growth — providing 24/7 monitoring, local on-site support, and enterprise-grade infrastructure management to Deschutes County businesses of all sizes.
Running a business in Redmond means wearing a lot of hats. IT shouldn't be one of them. Richesin Engineering acts as your outsourced IT department — handling everything from day-to-day helpdesk requests to strategic technology planning — so you can focus on what you do best.
We monitor your servers, workstations, firewalls, and network devices around the clock. When something goes wrong — even at 2 AM — our team knows before you do and starts working on it immediately. Proactive monitoring prevents small issues from becoming costly outages.
Your employees get direct access to our responsive IT helpdesk via phone, email, or ticketing portal. We handle password resets, software troubleshooting, connectivity issues, printer problems, and everything in between — with rapid response times and friendly, knowledgeable techs.
From user provisioning and license management to Teams configuration, SharePoint, and email security, we handle your entire Microsoft 365 environment. We keep your tenant secure, compliant, and optimized — and we train your team to use it effectively.
Whether you run on-premise servers, cloud infrastructure, or a hybrid of both, we manage it. Patch management, performance tuning, capacity planning, and security hardening are all included. We keep your infrastructure reliable so your team stays productive.
Data loss can be catastrophic. We design and manage multi-layered backup systems — local, cloud, and off-site — and regularly test restores so you know your data is safe. Our disaster recovery planning ensures your Redmond business can bounce back from any outage, ransomware event, or hardware failure.
Every managed IT plan includes core security controls: endpoint protection, email security, patch management, and access control. For businesses that need more, we offer a full cybersecurity services stack including managed firewalls, threat detection, and incident response.
Modernize your communications with a VoIP phone system managed alongside your IT. We integrate with your network infrastructure to deliver crystal-clear calls, voicemail to email, mobile apps, and auto-attendants — all on one monthly bill.
Stop overpaying for computers and equipment. We source business-grade hardware at competitive prices, configure it correctly before it arrives at your door, and track asset lifecycles so you're never caught off guard by aging equipment. Procurement, deployment, and retirement — all handled.
Yes. We have experience supporting manufacturing and industrial environments in Central Oregon, including OT/IT convergence, network segmentation for shop floors, and reliable connectivity for production systems. Redmond's manufacturing sector is a core part of our client base.
Absolutely. We specialize in scalable managed IT — as your Redmond business adds employees, locations, or remote workers, we scale your infrastructure alongside you. Multi-site management, SD-WAN, and cloud-first architectures are all in our wheelhouse.
Yes. We serve businesses throughout the Redmond Airport corridor including aviation services, logistics, and commercial real estate operations. Connectivity and uptime are critical in these environments and we design systems accordingly.
Our helpdesk provides unlimited remote support tickets, password resets, software troubleshooting, Microsoft 365 issues, and escalation to on-site technicians when needed. Redmond clients get the same response SLAs as any enterprise customer — no second-class service.
Many Redmond businesses have a mix of office workers and field crews. We support both — providing mobile device management, secure VPN access, rugged device procurement, and connectivity solutions so your field teams stay connected and productive.
Richesin Engineering serves businesses throughout Central Oregon. If you're looking for managed IT services in nearby communities, we're there too:
Let Richesin Engineering handle your technology so you can focus on running your Redmond business. Start with a free, no-obligation IT assessment.